Refund policy

We offer a 14-day returns policy, meaning you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, items must:

  • Be returned within 14 days of delivery

  • Be unworn, unused, and unwashed

  • Have all original tags attached

  • Be in the original packaging

  • Be returned with proof of purchase

We reserve the right to refuse returns that show signs of wear, washing, damage, odours, or alteration.

How to Request a Return

To request a return, please email hannah@mk1gym.co.uk within 14 days of receiving your order.

Approved returns should be sent to:

MK1 Gym, Mill Lane, Brayton, YO8 9LB 

Items returned without prior approval will not be accepted.

Unless the item is faulty or incorrect, customers are responsible for return postage costs. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Faulty or Incorrect Items

If your item is faulty, damaged, or you have received the wrong item, please contact us within 48 hours of delivery at hannah@mk1gym.co.uk, including photos where possible. We will arrange a replacement or refund in line with your statutory rights.

Non-Returnable Items

The following items are non-returnable:

  • Sale or discounted items

  • Gift cards

  • Personalised or custom-made items

  • Items that have been worn, washed, or are unsuitable for return due to hygiene reasons

This does not affect your statutory rights if an item is faulty.

Exchanges

We do not offer direct exchanges. To receive a different size or item, please return your original item (if eligible) and place a new order once your return has been approved.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved, refunds will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to show the refunded amount. If you have not received your refund within 15 business days of approval, please contact us at hannah@mk1gym.co.uk.